Restaurant UK - FAQ

When a customer places an order through our 123-yum website (online takeaway ordering website) , website automatically sends the order to the appropriate restaurant via fax, email or SMS within few minutes.

Q.Why should I use 123-yum instead of phone orders?

123-yum is the online takeaway ordering website that allows restaurant owners to publsih their menus on the internet. Online ordering provides several advantages over telephone based ordering. Your customers will not receive a busy signal, they will not be put on hold, and their order will be relayed to the restaurant in an accurate fashion. Customers find ordering over the Internet less frustrating than relaying a long and extended order over the phone.

Q.How long does it take to get 123-yum set up?

Once you have signed up for 123-yum and entered your menu items your restaurant will be set-up automatically, there is no waiting for it to go live. If you would like us to set-up your menu it will be available within 48 hours.

Q.Can 123-yum be integrated into my current website?

Absolutely. Once your 123-yums Menu System is set up, you can add 123-yum links/logos/button (to place an onilne takeaway orders) to your current website and your now ready to accept orders online and receive reservations through your own website in addition to receiving orders through 123-yum!

Q.What if I have more than one restaurant?

No problem, we can set up 123-yums service for each of your restaurant to accpet an order online.

Q. How do I personalize the website created on 123-yum?

On the restaurant owner menu under Maintain website you can use the Edit website option to Edit the content of Header, Home Page, Footer, About Us etc.
You can also use the default photo gallery using the show/hide photo gallery or you can add your own photos by using the edit photo gallery option.

Q. How do I view my sales report?

On the restaurant owner menu you can view the sales report for a particular period using the Report option.

Q. How do I change my 123-yum package?

You can change the package from the restaurant owner menu from the Manage account option. Alternately, you can drop an email to info@123-yum.co.uk to change the package.

Q. How do I upgrade my account?

You can upgrade your account on the restaurant owner menu from the Manage account option.

Q. How do I edit the restaurant timings?

You can edit the restaurant timings on the restaurant owner menu from the Admin settings option.

Q. How can I give discount and promotion on items?

On the restaurant owner menu using the Give Discount offer option you can:

Add/Edit discount on a first order.
Add/Edit discount on repetitive orders.
Add promotional offer discount and give it to a customer.
Set a deal.

Q. How to I add/edit or delete a menu category?

You can add/edit or delete a menu category (Example: Indian, Chinese, Italian, Mexican etc.) from the menu category option on the restaurant owner menu. You can delete the category from the list category option and the deleted category is moved to the de-active category list.

Q. What are de-active categories?

De-active categories are the categories that you have deleted and are not in use for the customer to select a menu.

Q. How do I add a Menu type?

For any menu category you can add/edit or delete a menu type (Example: Starter, Snacks, Icecreams, Sea-foods etc.) from the menu type option on the restaurant owner menu. You can delete the type from the list menu type option and the deleted type is moved to the de-active type list.

Q. How do I add a product and product type?

You can add/edit or delete a product (Example: Caprese, Spring rolls, Lamb Tikka, Veg Biryani etc.) from the products option on the restaurant owner menu. You can delete the list from the products list option and the deleted list is moved to the deactive product list.

Q. Why is my restaurant in de-active state?

This is because the seller has not yet taken any package. The seller needs to take a package and make the required necessary payment for the restaurant to activate.

Q. What is promotional offer?

It is for the users of 123-yum. The restaurant will be allowed to offer the user discount offer by providing them a promotional code. By using these promotional codes, the user will be able to avail certain discount on the next food order.

Q. What are free items?

At 123-yum the restaurant can give discount as well as the free items to their customers. The customer will be asked to choose from the list of the free items (offered by the restaurant) and discount will be given on the free items.

For adding free items the restaurant admin can select free items from the available products list. The seller (restaurant admin) will have to define the order amount limit and the discount percentage. If the customer orders and the order amount are greater than the order amount limit defined by the seller then only the customers will avail this free item discount offer.

Q. I do not receive any email or notice from your website?

Please check the email ID in your profile details if that is correct and you still do not receive emails please send a feedback and we will get back to you as soon as possible.

Q. Who will collect the money for the orders originating through 123-yum?

The money would be collected by the restaurants only.

Q. My restaurant does only collections, not delivery, so this online-food-
ordering is not for me.

This food ordering concept is applied to both kinds of restaurants i.e. Collection and/or Delivery. So, your restaurant can also become our partner even if your restaurant does only Collection.

Q. My restaurant doesn't have a setup for food delivery. Can 123-YUM
the food delivery for us?

We are afraid that we don't have any provision for food delivery to consumers, so restaurants have to do these arrangements by themselves.

Q. If I missed the fax for the food order or any other mistake, then who will be responsible for the lost orders?

As partners, restaurants have to take ownership of the problems caused from their end but if the problem is caused by 123-yum, then WE will take the ownership. For example, if 123-YUM sends a fax for an order but nobody attends the fax at the restaurant, then the restaurant has to take ownership of this problem.

Q. I don't have a fax machine, so what 123-YUM can do for us?

123-YUM could help the restaurants in setting up the fax machine at reasonable charges.

Q. I want to put pictures of my restaurants on 123-YUM, can I do it?

Yes, certainly. To do that, you just have to login to your online account on 123-YUM by using your given username and password.

Q. I don't want default websites but like to personalized websites for my restaurant. How much do I have pay for a Personalized Website?

We have various models for Personalized Website. The Default one starts with £20 per month. The Personalized Website costs £30, £40 and £50 per month.

Q. When people want to eat food generally they go to restaurants, so why should I register with your online thing?

Gradually, people are becoming money rich and time poor. To solve this problem 123-YUM provides this online food ordering concept to those busy office consumers, who want to sit on the internet rather stand in long queues. Also, ordering food from 123-YUM is a NOVEL and COOL thing for young guys and gals. They hate to waste time like old and boring people. So, we request restaurants to join hands with us as soon as possible and before their competitors.

Also, internet is a very cost effective method of Promoting and Advertising restaurant business, targeting new consumers and telling consumers about your services. And 123-YUM helps you to achieve all that.

Q. Will you help me to increase my Sale?

Sale depends on various parameters such as what customers think about your restaurant, what is the quality and price of your food, distanc